For: Managers / supervisors of all team leaders who are participating in the Supervision Series training program and upper-level management personnel who can influence the success of the program

This course introduces managers to the content and methodology of the Supervision Series and helps develop their abilities to maintain and to reinforce the skills acquired by their team leaders.

The program is designed to show how the behavior modeling technique of the Supervision Series works and to teach managers specific motivational and participative management skills.

Objectives
Managers will learn to:

		The importance of participative management to ensure that learned skills are retained and applied on the job
		How to identify the types of behavior they should reinforce
		Methods for developing, supporting, and reinforcing the skills taught in the Supervision Series
		How to effectively use managerial concepts and techniques while coaching team leaders

Course Length and Format
Interactive, 4-hour group workshop designed for 6 to 18 participants

The workshop includes:

		Administrator presentations
		Readings
		Individual exercises
		Viewing and discussion of video segments
		Practice sessions that give managers the opportunity to develop their coaching skills
		Immediate feedback and critique of the team leader’s use of the skills and techniques taught in the workshop

Course Materials

Facilitator’s Guide
Contains complete instructions on how to administer the workshop.
It includes:

		overhead transparencies to give the trainer a convenient display of the skill points
		transcripts of the video segments
		bibliography of related materials

Participant Workbook
Used to help transfer the step-by-step skills of the behavior modeling process, with job-specific case studies emphasizing on-the-job aids and resource material supplied within each workbook. It contains:

		readings that provide information on key concepts
		individual and group exercises that provide opportunities to practice and to reinforce the skills learned
		forms to help managers prepare for and conduct follow-up meetings with their team leaders

The workbook also includes a resource section of additional information to help participants apply what they have learned in the workshop.

Videocassette
Features examples of appropriate and inappropriate role models.

Memory Jogger Card
Provides a handy on-the-job reminder of the skill points practiced in the workshop.

MANAGEMENT ORIENTATION, REINFORCEMENT & SUPPORT
(Classroom format only)
Administrative Kit
Number: 120430
Price: US$ 400.00  (retail: US$ 500.00)

Participant's Workbook
Number: 119434
Price: US$ 23.00  (retail: US$ 28.00)

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Package - Administrative Kit - 13 Titles
Number: 120490
Price: US$ 3,900.00  (retail: US$ 4,875.00)

Package - All 13 Supervision Series Workbooks
Number: 119454
Price: US$ 286.00  (retail: US$ 416.00)

Package - Supervision / Winning Through Customer Service Combination
13 Supervision Administrative Kits -and-
1 Winning Through Customer Service Administrative Kit
Number: 120494
Price: US$ 4,300.00  (retail: US$ 5,375.00)

Package - Supervisory Administrative Kit - 10 Titles Choice
Number: 120491
Price: US$ 3,000.00  (retail: US$ 3,750.00)

Package - Supervisory Administrative Kit - 8 Titles Choice
Number: 120492
Price: US$ 2,560.00  (retail: US$ 3,200.00)

Package - Supervisory Administrative Kit - 5 Titles Choice
Number: 120493
Price: US$ 1,800.00  (retail: US$ 2,250.00)

Return to the general information page for all Supervisory Development Series classroom format courses

Skill Building -- LISTING OF ALL COURSES CLASSROOM COURSES     Supervision Series - Spanish     Serie Supervisión - Edición en español Supervisory / Management     Assigning Tasks Effectively     Coaching for Improved Performance     Communicating with Your Manager     Delegating Effectively     Developing Performance Standards     Dealing with Complaints     Dealing With Conflicts     Fundamental Skills of Managing     Fundamental Skills of Communicating     Improving Employee Work Habits     Performance Assessment     Using Positive Discipline     Preparing for Change Customer Service     Winning Through Customer Service Sales & Tele-sales     Coaching for Results     Customer-Oriented Selling     Telephone Prospecting & Qualifying Basic Skill Development     Achieving Communication Effectiveness     Professionalism in the Office WEB-BASED / ONLINE COURSES Supervisory / Management Series     Assigning Tasks Effectively     Coaching for Improved Performance     Delegating Effectively     Developing Performance Standards     Dealing with Complaints     Dealing with Conflicts     Fundamental Skills for Managing     Fundamental Skills- Communicating     Using Positive Discipline     Preparing for Change Customer Service Series     Delivering Customer Focused Service     Dealing with Difficult Customer Situations Tele-sales and Service Series     Completing Customer Agreement     Making Customer Recommendations     Incoming Sales or Service Call     Negotiating About Money     Initiating the Outbound Call Sales Skill Builders     Sharpening Active Listening Skills     Planning Effective Sales Calls     Managing Sales Obstacles     Coaching Consultative Sales Process     Value-Added Selling Basic Skills Development     Diversity Awareness     Achieving Communication Effectiveness     Understanding & Using Financial Data     Professionalism in the Office     Performance Excellence Planning Online Campus Set-up

If any of these products are not exactly what you want, please place an inquiry.