Telesales & Service Series - Instructor-led Course

  Initiating the Outbound Call


For telemarketing and sales staff responsible for making outbound sales calls

This is an interactive skill builder designed to increase effectiveness in handling outbound calls. The relationship established in the first few minutes of n outbound telephone call will dictate the chances of success.

"What" is said should give the customer a reason to want to have the conversation. "How" it is said should give the customer a reason to have a conversation.

Learning Outcomes
When participants have completed this module they will:
  know how to establish a positive relationship with the customers they have called
  be able to obtain customer agreement to have a conversation (including customer permission to ask questions

INITIATING THE OUTBOUND CALL Instructor-led
(No public courses)
Contact us for more information about this course

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Monday, May 21, 2012

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