SELECT Associate Screening - Pre-employment Testing     Call Center - Help Desk Agents Improve Help Desk Productivity Through Hiring Better People Call centers include a huge range of teleservice, technical support, telemarketing and other phone-based operations. Hiring the wrong people is costly. The SELECT selection system is an online testing system which also offers a paper and pencil format – requires online input to process report. Available in English, Spanish, French Canadian and more languages. It is simple to administer and score and is short in duration – approximately 20 minutes to complete. Reports include hiring recommendations and interview suggestions that can be generated immediately on site. An important consideration is the potential candidate's work personality. How many times have you hired a candidate who looked good on paper or during the interview only to find that they fail in the job? There are individuals who do not interact well with people via the telephone, who can not handle pressure or meet performance standards, etc. These personality characteristics are hard to identify in an interview, but can be surfaced through testing. Using the right tools improve the chances of making the correct decision and reducing the cost of making a bad hire. Help Desk Agent test measures:        Energy        Active and Productive    –  Frustration Tolerance        Emotionally optimistic and resilient    –  Accountability        Takes Personal responsibility for results    –  Criticism Tolerance        Can accept critical feedback    –  Assertiveness        Interpersonal forcefulness    –  Collaboration        Working with others to meet goals and solve problems    –  Problem Solving        Persistently works to find solutions to problems    –  Multi-tasking        Ability to work on several different tasks at once    –  Optional: Counterproductive Behaviors        Attitudes toward drug use, reliability and theft Individuals will work efficiently to solve problems, exceed customer expectations and work collaboratively with others in help desk and technical phone support roles. View Help Desk Agent sample report Return to Call Center tests main page View Select e-brochure View Select for Call Centers validation Other Call Center Testing Modules information:       Call Centers In-bound Service       Call Centers In-bound Sales       Call Centers In-bound Combination - sales and service       Call Centers Out-bound Sales       Call Centers Sales Combination - inbound and out-bound sales       Call Centers Suite - combination of the above Optional: Abilities Testing This survey / assessment measures basic skills. Choose from Reading, Mathematics, Graphs, Coding, Charts, and Checking. Call Center Report Samples:       Call Centers In-bound Service       Call Centers Inbound Sales       Call Centers Inbound Combination - sales and service       Call Centers Outbound Sales       Call Centers Sales Combination - inbound and out-bound sales       Call Centers Suite - combination of the above       Help Desk Agents More Information:       Call Center tests main page       Structured Interview       Realistic Job Preview       Total Selection Process       More Select Surveys / Test Modules       Select Survey Demonstration       Select Online Site Tour       SELECT pre-employment e-brochure       Select System main page Please contact us for pricing information.	Monday, May 21, 2012 Input Your Email address for new product and specials notices: Email:
-------------   SELECT  Tests  by  JOB  Categories   SELECT Pre-employment Testing for Entry-level, Hourly, Temporary         Administrative Support         Banking             – service associate             – sales associate             – service & sales associate combination             – instore sales associate             – sales associate combination             – branch manager         Call Centers             – inbound combination             – inbound service             – inbound sales             – outbound sales             – sales combination             – call center suite         Convenience Stores             – store associates             – store manager         Customer Service ---         Health care         Help Desk Agents         Hospitality         Leasing Agents         Office & Light Industrial Combo         Personal Services - beauty salons, spas...         Production and Distribution         Receptionist         Retail Stores             – retail store manager             – retail sales associate             – retail clerk / cashier             – staffing retail combo         Abilities Testing options:             – Arithmetic 1             – Arithmetic 2             – Reading 1             – Reading 2             – Checking             – Coding             – Graph & Charts         Select Sample Reports         Select Survey Demonstration         Select Online Site Tour         Select -- Request Information / Pricing   ======   OTHER  AVAILABLE  TESTS / ASSESSMENTS =============    SalesMax for selecting sales professionals    ASSESS assessment system for managers, professionals, executives    Orion pre-employment testing for hourly, entry-level, general laborers    E-Net Hire attitudinal testing for hourly, entry-level, general    Proception2 profiling system - DISC    Business Motivators - attitudes, values    Perception 360 - 360 degree feedback - multi-rater system    E-Net Select — Job Application Management & Tracking System   If you do not see not exactly what you want, please place a request or inquiry regarding your needs by using the request information / pricing form.

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