Skill Building Courses / Courseware
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Skill Building Courses
CLASSROOM COURSEWARE
Supervision Series - Spanish
Serie Supervisión - Edición en español
SUPERVISION
Coaching Job Skills
Communicating Up (to upper managerment)
Delegating
Developing Performance Goals & Standards
Dealing with Complaints
Effective Discipline
Essential Skills of Managing
Essential Skills of Communicating
Improving Work Habits
Performance Assessment
Resolving Conflicts
Supporting Change
CUSTOMER SERVICE
Winning Through Customer Service
SALES
Coaching for Results
Customer-Oriented Selling
Telephone Prospecting & Qualifying
PRODUCTIVITY / BASIC SKILLS
Achieving Communication Effectiveness
Professionalism in the Office
ONLINE / WEB-BASED COURSES
SUPERVISORY
Coaching Job Skills
Delegating
Developing Performance Goals & Standards
Dealing with Complaints
Resolving Conflicts
Essential Skills for Managing
Essential Skills- Communicating
Effective Discipline
Supporting Change
Online Course Demonstation
ONLINE / WEB-BASED COURSES - Behavorial Style oriented
BEHAVIORAL STYLES
Understanding Behavioral Styles
Reinforcing Your Understanding Behavioral Styles
Action Planners - Course / Learning Reinforcement
MANAGER / MANAGEMENT
Understanding Behavioral Styles for Managers
Reinforcing Your Understanding Behavioral Styles for Managers
Managing Performance Discussions
Behavioral Interviewing
Action Planners - Course / Learning Reinforcement
CUSTOMER SERVICE
Understanding Behavioral Styles for Customer Service
Reinforcing Your Understanding Behavioral Styles for Customer Service
Establishing Credibility and Trust for Customer Service
Questions Are The Answer For Customer Service
Customer Focused Interviews
Handling Customer Complaints
Action Planners - Course / Learning Reinforcement
TEAMS
Understanding Behavioral Styles for Teams
Reinforcing Your Understanding Behavioral Styles for Teams
Action Planners - Course / Learning Reinforcement
SALES
Understanding Behavioral Styles for Sales
Reinforcing Your Understanding Behavioral Styles for Sales
Establishing Credibility and Trust for Sales
Questions Are The Answer For Sales
Customer Focused Sales Interviews
Overcoming All Objections
Territory and Account Management
Action Planners - Course / Learning Reinforcement
CD-ROM COURSES - Supervision / Management
Monday, May 21, 2012