Conflict Management Skill Development

  Complete 1/2 day COURSE with Video  –  idXready ™

   Conflict Management – a DiSC ^® based Approach

Reduce tension, resolve challenges and improve productivity Help employees discover non-threatening, respectful ways to communicate preferences and discuss differences. This course provides teams with the key to maintaining a well-balanced work environment by helping individuals understand their own and others’ behavior in conflict, and providing them with the problem-solving skills needed to manage adversity in the workplace. Participants discover their natural responses to conflict and learn how others may interpret behavior differently. They learn the skills, knowledge, and tools they need to deal with conflict, thus resulting in stronger, more productive teams, higher employee satisfaction, and less turnover. Individualized Participant Workbooks This workbooks incorporate validated research based assessment data provide each participant with a personalized, relevant learning experience. Through innovative, hands-on, experiential learning activities, participants learn techniques to deal with conflict, resulting in stronger, more productive teams, higher employee satisfaction, and less turnover. Relevant video and a wide range of individual and group activities generate opportunities for participants to explore ways to communicate preferences and deal with differences, resulting in the creation of well-balanced, high-functioning teams that can deal effectively with conflict. Using Conflict Management – a DiSC based Approach, participants will: Discover their natural tendencies in conflict and understand how others’ tendencies differ from their own Appreciate the value of finding common goals among the parties in a conflict, and learn an approach for finding these common goal Understand the need for all parties in a conflict to have their perspectives heard, and learn how to share their perspectives in a productive way Realize the importance of focusing on solutions rather than problems Learn strategies for generating options that resolve conflicts Reflect on how their natural tendencies might affect their ability to find solution Gain the tools they need to come to better decisions in conflict situations ThIs fully integrated DiSC-based courseware includes:       –  Proven learning models       –  Participant pre-work       –  Imbedded video assets       –  Validated research-based assessments       –  Individualized Participant Workbooks       –  Fully scripted Leader Guides       –  Professional PowerPoint with imbedded video       –  Proven processing activities       –  PowerPoint and video play from the same USB key       –  No installation is required - program registration is           required for technical support       –  Programs are portable between computers       –  PC and MAC versions available This synchronized, ready-to-go 1/2 day training courseware reduces preparation time and improves the classroom learning experience. View Conflict Management program materials:     Participant Workbook sample.     Leader Guide sample     PowerPoint demonstration     Conflict Management Video Sample     Conflict Management e-brochure Conflict Management – a DiSC based Approach Course F-102   Price: US$ 795.00   (retail - US$ 995.00)             Participant Workbook F-101pw   Price: US$ 94.50 each   (retail - US$ 108.50)       Preview: Conflict Management - a DiSC based approach Preview this 1/2 day management program. Since it has video synchronized right into the PowerPoint program presentation, you need Flash Player 8 to view the video components. If you need the Flash Player 8, a link to download it is furnished at this course location. View Conflict Management program materials:     Participant Workbook sample     Leader Guide sample     PowerPoint demonstration     Conflict Management Video Sample     Conflict Management e-brochure This Program synchronizes / includes the following: Online Assessment Each program / course includes a personalized assessment, which is sent to participants as pre-work completed online prior to training, ensuring training time is maximized. Individualized Participant Workbook Workbooks incorporate personalized assessments for each individual. The learning becomes relevant and the facilitation time more effective and productive. Synchronized Participant Workbook Pages Corresponding participant workbook pages for every PowerPoint reference. Note taking is made easy - guess work is removed, and participants keep in step with every reference you make. Fully Scripted Leader Guide Synchronized with Participant Workbooks and PowerPoint, and editable. Leader’s Guides are generated in easily accessible PowerPoint files, which are ready to use as they are, or may be edited with your personal touches. PowerPoint That Makes a Point High-impact, visual storytelling slides with effective animations. Professional, high quality presentations that quickly engage learners. Video Built into PowerPoint PowerPoint files built with video synchronized right into the presentation. No more wasting time searching for video clips on a VHS tape or DVD, taking the stress out of transition time. RELATED COURSES     Frontline Management: Leveraging the Strengths of Your Style         View course information         Frontline Management flyer (.pdf)     Capitalizing on Team Talents         View course information         Capitalizing on Team Talents flyer (.pdf)     Collaborative Skills for Teams         View course information         Collaborative Skills for Teams flyer (.pdf)     DiSC Power Selling         View course information         DiSC Power Selling flyer (.pdf)     Improving Your Listening Skills         View course information         Improving Your Listening Skills flyer (.pdf) SYSTEM REQUIREMENTS   Microsoft Office 2003 with Power Point 2003   Microsoft Windows 2000 (Service Pack 3 +) or Windows XP (Recommended)   Adobe Acrobat Reader 7 or higher (free at www.adobe.com)   Adobe Flash Player 9 or higher (free at www.adobe.com)   USB Ports (USB 2 recommended)   512 MB of memory (Recommended) RELATED MATERIALS Listening Situation Cards – 24 Card deck F-530   Price: US$ 25.00   (retail - US$ 30.00)       Team Situation Cards – 24 Card deck F-531   Price: US$ 25.00   (retail - US$ 30.00)     Team Priority Cards – 24 Card deck F-532   Price: US$ 39.95   (retail - US$ 50.00)     DiSC Selling Interaction Cards – set of 15 F-552   Price: US$ 25.00   (retail - US$ 30.00)       idX QuikDiSC® Cards – 144 Card deck F-534   Price: US$ 39.95   (retail - US$ 50.00)     Also see Trainer Tools for additional items that can enhance your training efforts / training program. 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Profile   Time Mastery Profile   Understanding Behavioral Styles: Online Course   Work Expectations Profile -formerly Managing Work Expectations =============================================== --- COMPLETE READY-to-GO SYNCHRONIZED PROGRAMS with video   idX – Frontline Management: Leveraging Strengths of Your Style   idX – Capitalizing on Team Talents   idX – Collaborative Skills for Teams   idX – DiSC Power Selling   idX – Improving Your Listening Skills   idX – Conflict Management   idX – QuikDiSC Cards ================================================ ---------- STUDENT & EDUCATOR RELATED----------------------------------------------   Education / Educator resources   Ages 12 - 18 – I-Sight A Way to Understand Yourself and Others   Biblical Personal Profile System - Christian Education =============================================== ------ CUSTOMER SERVICE COURSEWARE ----------------------------   Service Essentials for Everyone - Fundamentals   Service Essentials for Managers   Service Essentials for Telephone   Service Essentials for Email ================================================ ------ SELF-PACED ONLINE COURSES ------------------------------------ --------------- BEHAVIORAL STYLES - DiSC -----------------   Understanding Behavioral Styles   Reinforcing Your Understanding Behavioral Styles --------------- MANAGERS ----------------------------------   Understanding Behavioral Styles for Managers   Reinforcing Your Understanding Behavioral Styles for Managers   Managing Performance Discussions   Behavioral Interviewing -------------- CUSTOMER SERVICE --------------------------   Understanding Behavioral Styles for Customer Service   Reinforcing Your Understanding Behavioral Styles - Customer Service   Establishing Credibility and Trust for Customer Service   Questions Are The Answer For Customer Service   Customer Focused Interviews   Handling Customer Complaints --------------- TEAMS -------------------------------------   Understanding Behavioral Styles for Teams   Reinforcing Your Understanding Behavioral Styles for Teams --------------- SALES -------------------------------------   Understanding Behavioral Styles for Sales   Reinforcing Your Understanding Behavioral Styles for Sales   Establishing Credibility and Trust for Sales   Questions Are The Answer For Sales   Customer Focused Sales Interviews   Overcoming All Objections   Territory and Account Management ================================================   Product Chart / Applications   Validity & Reliability Information   Users of these products   Become a Distributor Return to Inscape Publishing DiSC assessments & training tools - main page. 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