The distributed survey is beneficial since it asks each respondent two questions about several important practices and/or behaviors:

Question 1 -	How often does it occur?	This question gives an indication of what the person believes is currently occurring.
Question 2 -	How often should it occur?	This question gives you an indication of what the person expects or needs from you to do their job.

The key to understanding how effectively the individual performs each behavior is to examine the relationship between the answers to these two questions.

• If the majority of people indicate that the person is performing a behavior at the frequency desired… then, his/her current practices can be considered effective.
• If the majority of the people indicate that a difference exists between what you are doing and what they need or expect then, changing his/her current practices will normally improve your effectiveness.

Important Key Principles

• An effective person strives to understand and meet the more important needs of coworkers, team members, and customers.
• When a person consistently meets the more important needs of others, the results are more cooperation, fewer complaints, and higher customer satisfaction.
• When a person consistently fails to understand or meet the more important needs of others, the results are lower quality, higher customer dissatisfaction, more re-work and lower morale.
• It is impossible to meet every need of every person with whom an individual works. Some people have unrealistic needs. Some needs are impossible to meet. Meeting the more important needs of the majority of people is what builds effectiveness.

Calculating and Interpreting Gap Size

To help evaluate the person's effectiveness of his/her current practices, the Perception's 360 system generates a measurement called Gap Size.

• People are given a number of choices for each question.
• Each choice is assigned a numeric value.

Suggestions

• Keep the survey focused on the key interpersonal behaviors or skills.
• Use a practical assessment method that people will accept - not a method people will challenge.

QUESTIONS:
Surveys can contain any number of questions and have an unlimited number of respondents, per subject / target.

Perception's 360 lets you design your own 360 surveys using:

• standard questions from the Survey Library
• ready-made surveys from the Survey Library
• your own survey questions, developed and written by you